On-time & Flexible
Regional service provider leverages AdvantEDGE to ensure customer satisfaction
Arnold Transportation Services is a full service truckload carrier headquartered in Grand Prairie, Texas. It provides irregular route truckload service, dedicated solutions and logistics support - and creates a wide range of possibilities to ensure customer products are delivered on time. Arnold operates in regional markets for customers who need a flexible, performance-driven carrier and runs a variety of assets.
AdvantEDGE Adds Value
"Because we have a great relationship with Great Dane, we enrolled in the AdvantEDGE program, which has given us flexibility in our outside trailer repair footprint, and has also had a positive impact on our trailer cost per mile," said Arnold Transportation Services Fleet Road Maintenance Manager, Arron Smithart. "What appeals most to us is the clear line of communication with outside repair vendors, which is our top priority. Knowing when we will have our equipment back allows us to maximize our asset utilization - and the customer service has been outstanding. We also appreciate the centralized billing and guaranteed pricing across our network that has allowed us to streamline our AP process."
Trucks Get Back on the Road
The company has been able to better control road calls and schedule maintenance in advance, Smithart said, "Being on the Great Dane AdvantEDGE program allows us to get equipment in for repairs in a more timely manner. We can call ahead and get expedited service times, estimates and parts availability that allows us to get the equipment on the road faster. And in most instances, all of these items can be handled all on one call.
Dealer Coordination Saves Time
The fleet has multiple dealers it uses regularly. Smithart said, "Our service coordinators call the dealer network as needed to get daily updates on equipment in the shop, open bays and tech availability. The clear updates we receive reduce calls, which in turn means more efficient use of our coordinators' time."
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