24/7 Support Gives Great Dane Customers an Edge
An exclusive offering for customers enrolled in AdvantEdge, Great Dane's national account parts and service program, Emergency Road Service (ERS) is the latest benefit of the company's unique support service offering.
AdvantEdge makes emergency road service available to customers 24 hours a day, seven days a week in the U.S., Canada and Mexico. Offered through more than 20,000 certified Great Dane mobile network providers, ERS includes towing, trailer and tractor repair, maintenance on reefer units and tires, and drop-lot facilities services.
AdvantEdge members benefitting from around the clock roadside assistance with ERS also benefit from a single point of contact when road service is needed. In addition, AdvantEdge users also have a guarantee of up-front estimates, competitive labor rates and signature parts price protection.
Open to fleets of all sizes, AdvantEdge is already streamlining business processes and service management for Great Dane customers. Offered without enrollment fees, the program provide centralized or decentralized ordering and invoicing, consolidated billing statements in a variety of formats, and customizable purchasing controls. Fleets have complete flexibility with AdvantEdge when setting up accounts by location, trailer, driver or any other parameter.
AdvantEdge members can access AdvantEdge ERS 24/7 by calling 877-506-9582, or online at www.greatdanetrailers.com/ERS.